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150 150 The RealSelf Team

Practice Playbook: Dr. Yannis Alexandrides

Dr. Yannis Alexandrides, known to his patients as Dr. Yannis, has attracted aesthetic clientele from across the globe to 111 Harley St., his London-based clinic and the hub of his extended family of skincare products and aesthetic experiences.

1024 576 The RealSelf Team

Get Inspired With These Smart Reads: February 2020

Marketing insights and inspiration from around the web.

1024 576 The RealSelf Team

Get New CoolSculpting Reviews & We’ll Give Your Patients $25

We’ve extended our consumer offer—a $25 Amazon gift card to every patient who completes a CoolSculpting review through the customized Review Request tool in your dashboard—through December 31, 2020.

1024 576 Eva Sheie

Top Tips for Preventing No-Shows, from an Industry Insider

We often hear that no-shows are disruptive to practices and are asked for advice on how to approach the problem and implement process improvements. To help answer that question, I…

1024 683 Rob Lovitt

Go Digital or Go Home: Strategies to Attract Today’s Digitally Engaged Patient

The future of healthcare is digital, and cosmetic surgery practices that hope to thrive better be, too. From apps to wearable tech, EHRs to analytics, the proliferation of digital technology…

infographic, self scheduling, online appointment setting
531 529 Rob Lovitt

Infographic Friday: Self-scheduling May Spell the Difference between Lookers and Bookers

Look out Appointy, Zocdoc, and pretty much every other appointment-setting app or service out there. With Facebook and Microsoft’s Office 365 joining forces on a competing, completely integrated service, self-scheduling…

web design, practice website, healthcare marketing, about us
512 319 Rob Lovitt

The One and Only Time It’s OK to Make It All about You (Web Design 101: Part IV)

It’s the first rule of healthcare marketing in the digital era: When you’re trying to connect with potential patients, it’s not about you, it’s about them. In other words, your…

150 150 Rob Lovitt

Landing Pages that Turn Lookers into Bookers (Web Design 101: Part III)

Imagine, for a moment, a woman in Florida hoping to get her pre-baby body back. Typing “mommy makeover miami” into a search engine, she clicks on the top two results,…

150 150 Rob Lovitt

Welcome Online Visitors with a Well-designed Homepage (Web Design 101: Part II)

It’s often said you can’t judge a book by its cover, but make no mistake, visitors to your practice website are definitely judging you by its homepage. Given how quickly…

150 150 Rob Lovitt

Web Design 101: Odds Are Your Practice Website Needs a Little Work (First in a Series)

As noted in last week’s post, it only takes an instant for online searchers to decide whether a particular website is going to give them what they want or not.…

150 150 Rob Lovitt

Rich Snippets and Insecure Websites: Assessing Google’s Latest Updates — and What To Do about Them

The mysterious symbol appeared in my search bar out of the blue this morning. Instead of the usual green lock or small blank page before a web address, there was a lower-case “i”…

150 150 Rob Lovitt

Health, the Final Frontier: Will Future Technology Make Doctors Obsolete?

Fifty years ago this month, a new TV show debuted with the now-iconic phrase “Space, the final frontier.” It received mixed reviews, but lives on in syndicated spin-offs, blockbuster movies,…

150 150 Rob Lovitt

3 Ways to Ensure Voice Searchers “Hear” What You Have to Say

  With Wednesday’s rollout of the latest iPhones, it’s not surprising that Apple aficionados are buzzing about the devices’ new features (e.g., improved cameras) and lack thereof (no headphone jack).…

150 150 Rob Lovitt

HIPAA @ 20, Part III: Ensuring Email Is Compliant Can Be Tricky

Need further proof that, even two decades after its passage, HIPAA continues to raise questions about compliance? Having already considered the do’s and don’ts of HIPAA-compliant social media and HIPAA-compliant…

150 150 Rob Lovitt

HIPAA @ 20, Part II: In a Mobile-first World, You Need to Be Smart about Smartphones

You see them almost everywhere you go: People of all ages with their heads down, faces glued to their phones, and playing Pokémon Go. The GPS/camera-based game has been touted…

150 150 Rob Lovitt

HIPAA @ 20: Staying Compliant while Using Social Media

It’s a dilemma for anyone hoping to engage with patients in today’s always-on, always-connected culture. On the one hand, you have HIPAA, the 20-year-old statute that’s all about protecting privacy;…

hipaa, phi, negative review, reputation management
500 334 Rob Lovitt

Responding to Negative Reviews, Part IV: 20 Years of HIPAA and They Said What?!?

With apologies to The Beatles, it was 20 years ago today (okay, Sunday) that President Clinton signed Public Law 104-191, better known as the Health Insurance Portability and Accountability Act,…

150 150 Rob Lovitt

Responding to Negative Reviews: Don’t Get SLAPPED by Filing Suit

To sue or not to sue, that is the question. When the issue at hand is an online review of your practice, the answer is almost always no. Barring highly…

150 150 Rob Lovitt

Facebook Posts Falling Flat? It’s not You, It’s Facebook

If you’ve ever wondered how many people see the updates you post to your Facebook practice page, the answer is probably “less than ever.” “Organic reach,” the term for the…

video marketing, infographic, consumer decision journey
610 590 Rob Lovitt

Infographic Friday: From Curiosity to Consultation, Videos Prove their Value

At first glance, the title of this infographic from Invodo — Video Marketing & the Customer Journey: Bring Your Products To Life — doesn’t exactly shout healthcare. But if you…