Patients Are Rarely Complainers Online

Patients Are Rarely Complainers Online

624 491 Tom Seery

With countless sites allowing a doctor to get rated anonymously, it’s easy for a physician to conclude the web is against them, and filled with negative posts and bad mouthing.

Case in point, at a recent conference I heard a leader within a major medical organization declare that “online cosmetic surgery forums are just made up of gripers and complainers!”

What we’ve seen is that the majority of discussions revolve around the emotional needs people have before deciding on a doctor or procedure. The following statements on RealSelf.com illustrate this:

•       SupportThank you much everyone for your support…You all went with me into surgery and continue to be with me as I recover.

•       CompanionshipEven though I have had full support from my family, it has been wonderful knowing that I am not the only one that has had this done.

•       CoachingDon’t worry too much about what others are going to think. It’s what you want and you’re doing it to make yourself feel more confident.

•       Privacythanks for the info, I’ve never told anybody of my desire to have this done, its like its my own private place.

•       Paying it forward: I will review everything that I have had done or tried. I do believe that it’s important for others to hear peoples experiences and am happy to share mine so that I can hopefully help others with making the right decision for them.

•       Overcome anxietyThis has helped to alleviate the fears and concerns that I have. Were it not for this site and you ladies talking about your personal experiences I am not sure that I would ever have the guts to go through with it.

Tom Seery

Tom Seery is the founder and CEO of RealSelf, the most popular online resource that helps consumers research cosmetic treatments and find the right medical aesthetic provider. Each month RealSelf attracts 10 million unique visitors who view 50 million photos. Another 500,000 people contact doctors and clinics seeking more information or appointments. Integral to RealSelf is a model that showcases the expertise of aesthetic providers. Experts have posted two million answers to questions and routinely upload educational videos, and patient before & after photos. Prior to RealSelf, Tom was a member of the founding team at Expedia, where he conceived a $1.2b private-label travel business, launched the cruise travel line of business, and introduced search marketing long before Google was a household name. Tom sits on the board of ReSurge International, a nonprofit that builds plastic reconstructive surgical capacity in developing countries. He also regularly lectures on innovation and serves on the board of the entrepreneurship programs at the University of Washington. Tom holds an MS from Drexel University, MBA from University of Washington, and BA from Connecticut College. He resides in Seattle with his wife and two highly energetic boys. He is @seery on Twitter or @realself_tom on Instagram, should you wish to connect.

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